Open Positions

Support Analyst

North America

Reporting to the Director of Customer Care, the Support Analyst is responsible for the support of IndustryBuilt’s vertical product offerings, which are built on top of the Microsoft NAV platform, as well as all third-party products that may be part of the solution. The support work will have a strong focus on the customers’ operational processes. You will be able to draw from a team of other Support Analysts, all committed to succeeding in helping resolve client issues.

IndustryBuilt Software’s ambition is straightforward: to improve our customers’ ability to make, distribute, and service their offerings. Our people build and deliver software products based on Microsoft platforms including Dynamics, Office365, Visual Studios, and Windows Azure. Headquartered near Toronto, Canada, IndustryBuilt has successfully delivered our solutions to hundreds of customers across Canada and the US.

With company benefits such as fitness and home internet expenses, and our extensive work-from-home policy, IndustryBuilt equips its employees with the tools they need to be successful both in their careers and their personal lives. In fact, IndustryBuilt was named a Great Place to Work in Canada for 2017, a Deloitte Best Managed Company in Canada for 2018, and is certified as a Great Place to Work in the US.

As an Aptean company, IndustryBuilt is part of an international network that delivers industry-specific ERP, supply chain management, and customer experience solutions. We are able to hold onto our tightknit small company roots, while leveraging Aptean’s global resources, such as the Ross ERP and Factory MES.

Scope of Responsibilities

Key Deliverables


For US candidates:

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other group status protected by applicable law.

For Canada candidates:

If you require any accommodation assistance throughout the recruitment and selection process, please send an email to or contact us at 888 506 0711 and ask for Human Resources. Let us know the nature of your request and your contact information and we would be happy to assist you.